Return & Refund Policy

At Trumbloom, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we have designed a straightforward and free return process. Our policy is crafted to be transparent, fair, and compliant with the highest standards of customer service.

Policy Summary

1. 30-Day Return Window

You have 30 calendar days from the date your order is delivered to initiate a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in the original packaging with all original tags attached.
• Proof of purchase or an order number is required.

Please note: Items that are damaged, altered, or show visible signs of wear may not be eligible for a refund.

3. How to Initiate a Return (Step-by-Step)

Returning an item is simple and completely free of charge. Follow these steps:

1. Contact Customer Service: To begin the return process, please contact our customer service team. You can reach us via:

   • Email:
     contact@trumbloom.com
   • Phone:
     +13072696904

   Our working hours are Monday-Friday, 9 AM – 5 PM (MDT).

2. Provide Order Information: When you contact us, please have your order number and the name of the item(s) you wish to return. A brief reason for the return helps us improve our products and services.

3. Receive Your Prepaid Return Label: Upon approval of your return request, our team will email you a prepaid shipping label along with instructions on how to package and send your item back to us.

4. Shipping Your Return

• Securely pack the item(s) in the original packaging if possible.
• Print the prepaid return label and affix it to the outside of the package.
• Drop the package off at the designated carrier location as specified in the return instructions.
• Since the label is prepaid, you will not incur any shipping costs.

5. Refund Process

Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item.

• Approval: If the item meets the eligibility criteria, your refund will be processed.
• Refund Issuance: A credit for the full purchase amount will automatically be applied to your original method of payment (e.g., credit card, PayPal).
• Timeline: Please allow 5-7 business days for the refund to appear on your statement after your return has been processed. Timelines may vary depending on your card issuer or payment provider.

Our Promise: We are dedicated to a fair and speedy refund process. If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company first, and then contact us for assistance.

6. Damaged or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will prioritize resolving the issue by arranging for a replacement or a full refund, including providing a prepaid return label for the faulty item.

7. Exchanges

The fastest way to ensure you get the item you want is to return the original item for a full refund and place a new order for the desired item. This ensures you get your new product as quickly as possible without waiting for an exchange to be processed.

8. Contact Us

For any questions about our Return & Refund Policy, or to initiate a return, please do not hesitate to contact us.

• Store Name: Trumbloom
• Email: contact@trumbloom.com
• Phone: +13072696904
• Address: 13 Ben Dr Suite 3, Moorcroft Wy 82721
• Working Hours: Monday-Friday, 9 AM – 5 PM (MDT)